Sales Representative

Job Title: Sales Representative
Department: Sales & Marketing
Reports To: Sales Manager/Director
Location: TGH Aviation, Auburn, CA

Job Summary:

We are seeking a motivated, customer-focused, and results-driven Sales Representative to join our Aviation Component Repair Department. The ideal candidate will be responsible for promoting and selling our aviation component repair services to new and existing clients, building strong relationships with industry stakeholders, and identifying new sales opportunities. This role requires a solid understanding of repair services, excellent sales skills, and the ability to communicate technical concepts clearly to customers.

Key Responsibilities:

  • Client Acquisition & Relationship Management: Identify and pursue new business opportunities, including reaching out to potential clients and developing relationships with existing customers in the aviation industry.
  • Sales & Service Promotion: Present, promote, and sell the company’s aviation component repair services (such as maintenance, inspections, and parts replacement) to customers, ensuring that the value of services is clearly communicated.
  • Needs Assessment: Conduct consultations with potential and current clients to assess their aviation component repair needs. Provide tailored solutions and accurate service quotes based on customer requirements.
  • Lead Generation: Develop and maintain a pipeline of leads through proactive outreach (cold calls, emails, networking events, etc.), and follow up to convert leads into sales.
  • Customer Support & Problem Solving: Act as a point of contact for customers throughout the sales process and post-sale, ensuring their needs are met and any concerns or issues are promptly addressed.
  • Sales Reporting & Documentation: Maintain detailed records of sales activities, including client interactions, service quotes, and follow-ups, using CRM software. Prepare regular sales reports for the management team.
  • Collaboration with the Repair Team: Work closely with the repair department to ensure seamless communication between the sales team and technicians, ensuring accurate quotes and service delivery.
  • Market Research: Monitor market trends, customer needs, and competitor activities to identify new sales opportunities, adjust strategies, and ensure competitive pricing and service offerings.
  • Customer Education: Educate customers on the value of preventive maintenance, service packages, and the importance of compliance with aviation safety regulations.

Qualifications:

  • Education: High school diploma required; Bachelor’s degree in Business, Marketing, or prior experience in a sales position.
  • Experience: Minimum 2 years of experience in sales or business development. Experience in the aviation, aerospace, or technical services industries is a plus.
  • Sales Skills: Proven ability to meet or exceed sales targets. Strong negotiation and closing skills, with a focus on customer relationship management.
  • Communication Skills: Excellent verbal and written communication skills. Ability to clearly present technical services to non-technical clients.
  • CRM & Technical Proficiency: Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Excel, Word, PowerPoint). Experience with aviation-specific software is a plus.
  • Customer-Focused: Strong customer service orientation, with the ability to build rapport and establish long-term relationships.
  • Self-Motivated & Results-Oriented: Ability to work independently, set and achieve sales goals, and demonstrate a proactive attitude toward driving business growth.

Preferred Qualification:

  • Previous experience in aviation sales or service.
  • Familiarity with FAA regulations, aviation maintenance, and aircraft components.
  • Network of existing contacts in the aviation industry.
  • Disclaimer: The above are Preferred Qualifications. If the candidate does not have prior aviation industry experience TGH will provide training.

Working Conditions:

Full-time, Monday through Friday, with occasional travel required to meet with clients or attend industry events. The role will involve a mix of office work and field visits to interact with customers, vendors, and repair personnel.

Interested candidates please submit your resume and a cover letter detailing your qualifications and interest in the position to Kim Homma, HR Manager, at HR@tghaviation.com, or call for additional information at 1-800-843-4976.